Privacy Policy

Data Protection and Privacy

The proprietor of the website located at https://www.it-tokk.com (the “Website” “We”, “Us”) is  It-Tokk – Gozo Traditional Food

It-Tokk – Gozo Traditional Food is committed to protecting the privacy of users of the Website (“You,” “Your”) and sets out its Privacy Policy below in compliance with the Data Protection Act. In general, you can access and browse this Website without identifying who you are or revealing any personal data about yourself.

Applicable Laws

It-Tokk – Gozo Traditional Food will ensure that any personal data received from you will be processed in accordance with:

• The Maltese Data Protection Act (Chapter 440 of the Laws of Malta) as well as the various subsidiary legislation issued under the same – the ‘DPA’
• The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the ‘GDPR’.

All the above referred to together as the “Data Protection Laws”

Collection of Personal Data

What is Personal Data and what are special categories of data?

“Personal Data” means any information that identifies You as an individual or that relates to an identifiable individual.

What Personal Data we collect

It-Tokk – Gozo Traditional Food may collect personal data from you via the Website, but only if you choose to submit it via forms completed by you on the Website. Personal Data about you may also be collected by It-Tokk – Gozo Traditional Food if you contact It-Tokk – Gozo Traditional Food with queries or to request further information about the Website or any other matter. Personal Data is not collected through the use of third parties, nor is any submitted Personal Data sold to third parties.

The types of Personal Data which It-Tokk – Gozo Traditional Food may collect from you in the ways referred to above (specifically when you submit this information through a newsletter subscription or product purchase) when using the Website may include:

• Name
• Surname
• Address
• E-mail address
• Phone number
• Your IP address

Furthermore, when you access It-Tokk – Gozo Traditional Food, we automatically collect and store the following non-personally identifiable (anonymous) information:

• Website usage data, such as:
• Which pages you accessed
• The date and time on which you visited
• What type of device and browser you used to access the Website

It-Tokk – Gozo Traditional Food does not store credit card details. Any transactions completed on third party websites are subject to their privacy policies and terms & conditions.

If It-Tokk – Gozo Traditional Food transfers management, ownership or hosting of the Website to a third party, you agree that It-Tokk – Gozo Traditional Food may also transfer your personal data and any other information about you to such third party without your further or additional permission, provided that such third party agrees to the same terms of this Privacy Policy.

Automatic Collection of Personal Data

Subject to the provision on cookies below, It-Tokk – Gozo Traditional Food has not set up the Website to automatically collect or store personal data about you other than by logging your IP address. An IP address is a string of computer code which identifies your PC and tells the Internet that you are connected to it. This information is not retained after you have logged off. It-Tokk – Gozo Traditional Food does not connect information automatically logged in this way with personal data about you or any specific individuals.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information you’ve provided to them or they’ve collected from your use of their services.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites’ or service providers’ systems to recognize your browser and capture and remember certain information.

How can you control Cookies?

When you land on our website for the very first time, you will be provided with a notice informing you that we make use of Cookies on our website.

Cookies may be blocked or deleted from your browser settings; the steps needed to do this depend on the browser you are using. Instructions for blocking or deleting cookies in a browser may be available in each browser’s privacy or help documentation.

As an example, if you are using the Google Chrome Browser, Cookies can be disabled by following these steps:

1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. In the “Privacy” section, click the Content settings button.
5. In the “Cookies” section, you can change to your preferred setting.

Please be aware that if you choose to block or delete cookies, we may not be able to provide some of our services properly.

Google Analytics

This website uses Google Analytics to help analyse how and when you visit our website in order to be able to understand your needs and improve your experience on our website. By using our website, you agree that your information is used for these purposes however your information is kept anonymous unless you specifically agree otherwise.

You can opt out of these features by downloading the following opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Please check that your browser supports such an add-on.

Why do we collect Personal Data?

It-Tokk – Gozo Traditional Food will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). This privacy notice tells you how we, It-Tokk – Gozo Traditional Food, will collect and use your business contact information and related data.

The information that you provide to us, we collect from you, or that we collect from other sources is primarily used to provide you with the products and services you are requesting and hence for us to fulfil our obligations and process the sale transaction to which you are party to.

Moreover, we may collect information from you through the use of Cookies to enable us:

• To personalize your experience. (Your information helps us to better respond to your individual needs)
• To improve our website. (We continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service. (Your information helps us to more effectively respond to your customer service requests and support needs).

We also process your Personal Data to:

• Keep you informed of any updates or new products and services we are offering
• Provide you with content which you requested, such as informative emails or emails pertaining to the purchase of our digital guide books.

What steps we take to keep your Personal Data secure

We work hard to protect It-Tokk – Gozo Traditional Food and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. We implement a variety of security measures to maintain the safety of your information when you place an order.

In particular:

• We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. However, no data transmitted over the internet can be guaranteed to be 100% safe and It-Tokk – Gozo Traditional Food do not accept liability for any data in transit and any data you send is at your own risk.
• We review our information collection, storage and processing practices to guard against unauthorised access to systems.
• We restrict access to information to service providers, contractors, and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may have their contract terminated if they fail to meet these obligations.
• We have put in place internal procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We have also taken the necessary steps to ensure that our third-party processors who provide data hosting services or otherwise process data on our behalf, have sufficient safeguards in place to protect your data. In carrying out this assessment, we consider the extent of data transmitted. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data retention

We retain your information for a range of purposes and will not be kept longer than necessary for the purpose. You may ask for this to be deleted in accordance with the Rights of the GDPR (see Right to be forgotten) at any time by contacting us via info@it-tokk.com.

Your rights

Access to your data

At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days. Please submit a request via info@it-tokk.com.

Update your data

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. Please submit a request via info@it-tokk.com.

Right to be forgotten

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted. Please submit a request via info@it-tokk.com.

Object to processing & request restriction

You have the right to request that It-Tokk – Gozo Traditional Food stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights. You can inform us and we will deal with your request accordingly. You can make a complaint to us by contacting us via info@it-tokk.com.

Data Portability

You have the right to request that we transfer your data to you in a machine readable format. Once we have received your request, we will need to verify your identity and comply where it is feasible to do so. Please submit a request via info@it-tokk.com.

How can you contact us to exercise your rights?

Any questions pertaining to this Privacy Policy or requests to exercise any of your rights, previously mentioned, may be submitted using our contact details listed below:

Email address: info@it-tokk.com
Postal Address: It-Tokk, Independence Square, Victoria, Gozo, Malta.

We are committed to process your requests within thirty (30) days from receipt, and free of charge.

Amendments to this Privacy Policy

It-Tokk – Gozo Traditional Food may amend this Privacy Policy from time to time and such amendments will apply by It-Tokk – Gozo Traditional Food publishing the amended Privacy Policy on the Website. Regardless of any changes made to this Privacy Policy, It-Tokk – Gozo Traditional Food will always use your personal data in accordance with the current Privacy Policy, unless you give your express consent for It-Tokk – Gozo Traditional Food to do otherwise.

This policy was last modified on 11 May 2020.

By using our Website, you confirm you have read and accept our privacy policy.